11tka Frequently Asked Questions
Everything Bangladesh players need to know about registering, depositing via bKash and Nagad, cricket betting, slots, bonuses, and staying safe on 11tka.
This page answers the most common questions we receive from 11tka players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. Whether you are signing up for the first time or troubleshooting a withdrawal, you will find clear, direct answers below. If your question is not listed, contact our support team at [email protected] and we will respond within a few hours.
Account & Registration
QHow do I create a 11tka account?
Creating a 11tka account takes under two minutes. Open 11tka.bet in your mobile browser, tap the sign-up option, enter your mobile number and a secure password, then confirm your details. You must be 21 or older to register. Once your account is active you can make your first deposit via bKash or Nagad and start playing straight away.
QWhat documents do I need for KYC verification on 11tka?
11tka requires a government-issued photo ID for KYC — a National ID Card (NID) is the most widely accepted document for Bangladeshi players. A valid passport or driving licence is also accepted. You may additionally be asked to provide a screenshot of a recent bKash or Nagad transaction to confirm your payment method. KYC must be approved before your first withdrawal is processed.
QI forgot my 11tka password — how do I reset it?
To reset your 11tka password, go to the login page and tap Forgot Password. A verification code will be sent to your registered mobile number. Enter the code and choose a new password. If you no longer have access to that mobile number, email [email protected] and our team will guide you through a manual identity check to restore access to your account.
QCan I hold more than one 11tka account?
No — 11tka strictly allows one account per person, per mobile number, and per payment method. Duplicate accounts violate 11tka's Terms and Conditions and may result in permanent suspension of all related accounts and forfeiture of any balance. If you believe someone opened an account in your name without your consent, contact support immediately.
QHow do I close my 11tka account?
To close your 11tka account, email [email protected] from your registered email address and state that you wish to permanently close your account. Any remaining balance will be returned to your registered payment method before closure. If you are closing for gambling-related reasons, our responsible gaming team can also arrange a self-exclusion period instead — ask us about your options.
Deposits & Withdrawals
QHow long does a bKash deposit take to show on 11tka?
bKash deposits on 11tka are credited instantly in almost every case. Once you complete the payment in your bKash app or via USSD, the funds appear in your 11tka balance within seconds. If a deposit has not arrived after 10 minutes, check your bKash transaction history to confirm the payment was successful, then contact support with the transaction reference number.
QWhat is the minimum deposit amount on 11tka?
The minimum deposit on 11tka is ৳200 regardless of which payment method you choose — bKash, Nagad, Rocket, or Upay. There is no maximum deposit cap for standard player accounts, although very large single transactions may be subject to a routine security review. 11tka charges no fees on incoming deposits, so the full amount you send is credited to your account.
QWhat is the minimum withdrawal amount on 11tka?
The minimum withdrawal on 11tka is ৳500. Withdrawals are sent to your registered bKash, Nagad, or Rocket account and typically complete within one to three hours during normal operating hours (06:00 to 24:00 Bangladesh Standard Time). KYC verification must be approved before any withdrawal request is processed. 11tka does not deduct fees from withdrawals.
QCan I withdraw to a different bKash number than the one I deposited from?
No — 11tka requires all withdrawals to go back to the same payment account used for deposits. This is a standard anti-money laundering control that ensures funds always return to their verified source. If your registered bKash or Nagad number has changed, contact [email protected] to update your payment details; a re-verification step will be required before the change takes effect.
QDoes 11tka support bank transfers for deposits or withdrawals?
11tka primarily supports mobile financial services — bKash, Nagad, Rocket, and Upay — which offer the fastest processing for most Bangladesh players. Bank transfer options through Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank may be available for larger transactions. Contact [email protected] for current bank transfer availability and processing timelines if you prefer that route.
Games & Gameplay
QCan I bet on BPL cricket matches on 11tka?
Yes — 11tka's sportsbook covers BPL (Bangladesh Premier League) in full, with both pre-match and live in-play markets. You can bet on match winner, top batsman, total runs, individual over totals, and other cricket-specific markets. 11tka also covers IPL, T20 World Cup, ICC ODI events, and all Bangladesh Tigers international fixtures throughout the year.
QDoes 11tka work on mobile without an app download?
Yes — 11tka is fully playable through any modern mobile browser on Android or iOS without needing to install anything. Simply open Chrome, Safari, or your preferred browser, visit 11tka.bet, and log in. The site is optimised for mobile screens with touch-friendly navigation and fast loading even on standard Bangladeshi 4G connections.
QWhat casino games are available on 11tka?
11tka offers video slots from Pragmatic Play and other top providers, live casino tables including baccarat, roulette, and blackjack from Evolution Gaming and Ezugi, crash games, fishing games including Gold Toad Fishing, and virtual card games. All titles are accessible through your mobile browser with no download needed, and new games are added regularly.
QAre the games on 11tka fair and independently verified?
All games on 11tka come from licensed third-party providers whose Random Number Generator (RNG) systems are independently audited by recognised testing bodies. Providers such as Pragmatic Play and Evolution Gaming hold certifications from established labs. The RTP percentage for each slot is published in the game information panel — tap the info icon inside any game to view it.
QWhat are the settlement rules for cricket betting on 11tka?
Cricket bet settlement on 11tka follows standard international sportsbook rules. For a T20 match to be settled, a minimum of 10 overs per side must be completed; for an ODI, at least 25 overs per side. In-play bets are settled based on the state of the match at the time the bet was placed. Full detailed rules are available on the 11tka Terms and Conditions page.
Bonuses & Promotions
QWhat welcome bonus does 11tka offer new players?
11tka offers a welcome bonus to newly registered players on their first qualifying deposit. The exact bonus percentage, minimum deposit required, and maximum bonus cap are shown on the promotions page at the time you register. Welcome bonuses at 11tka are subject to a wagering requirement that must be completed before bonus winnings can be withdrawn — read the full terms before claiming.
QHow does the wagering requirement work on 11tka?
The wagering requirement (rollover) on a 11tka bonus means you must wager the bonus amount a set number of times before any winnings from it become withdrawable. For example, a ৳1,000 bonus at 20x rollover requires ৳20,000 in total bets using the bonus. Your progress is tracked in the account dashboard. Not all game types contribute equally — check the promotion terms for contribution rates by game category.
QCan I get free spins on 11tka?
Yes — 11tka runs free spin promotions on selected slot titles periodically, particularly around major events such as Eid, Pohela Boishakh, BPL season, and IPL. Free spins may be part of a deposit bonus package or awarded as a standalone reload offer for existing players. Winnings from free spins are subject to the wagering requirement stated in each promotion's terms and conditions.
QDo 11tka bonuses have an expiry date?
Yes — all bonuses on 11tka expire if the wagering requirement is not met within the validity window, which is typically 7 to 30 days from the date the bonus is credited, depending on the promotion. When the deadline passes, the bonus and any bonus-derived winnings are removed automatically. The expiry date for any active bonus is visible in your account bonus section.
QIs there a loyalty or VIP programme on 11tka?
11tka rewards regular players through its loyalty programme, where ongoing play earns points that can be redeemed for bonuses, free spins, or other perks. Higher activity levels unlock VIP tiers with benefits such as dedicated account management, faster withdrawals, and exclusive seasonal promotions. Contact [email protected] to find out your current loyalty status and how to progress to the next tier.
Safety & Responsible Gaming
QIs 11tka safe to use in Bangladesh?
11tka is a secure platform that uses SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is never sold to third parties. All payment transactions run through established mobile financial services — bKash, Nagad, Rocket — which carry their own independent security layers. Standard KYC verification further protects every account from unauthorised access.
QWhat is the minimum age to play on 11tka?
The minimum age to register and play on 11tka is 21 years old. This restriction is strictly enforced through KYC identity verification, which requires every player to submit a government-issued ID before their first withdrawal is processed. Any account found to belong to a player under 21 will be immediately suspended and all funds returned to the original payment source.
QHow do I self-exclude from 11tka if gambling is becoming a problem?
To self-exclude from 11tka, email [email protected] and state that you are requesting self-exclusion, along with the duration you prefer — options range from six months to permanent closure. Self-exclusion is activated within 24 hours and cannot be reversed during the selected period. Your account will be locked, deposits blocked, and you will be removed from all promotional communications while excluded.
QCan I set deposit limits on my 11tka account?
Yes — 11tka lets you set voluntary daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately when set or reduced. Any request to increase a deposit limit is subject to a seven-day cooling-off period before it takes effect, giving you time to reconsider. Setting a deposit limit from the moment you join is one of the most effective tools for keeping your spending in check.
QWhat should I do if I suspect someone else has accessed my 11tka account?
If you suspect unauthorised access to your 11tka account, change your password immediately using the Forgot Password flow on the login page, then email [email protected] with the subject line Suspected Unauthorised Access and include your registered mobile number. Our security team will review your login history, freeze the account if suspicious activity is confirmed, and guide you through securing your details. Never share your 11tka password with anyone.
Still Have Questions? We Are Here to Help.
Our support team is available around the clock at [email protected]. Ready to play? Log in to your account or explore everything 11tka Casino has to offer.
Log In to 11tka Explore 11tka Casino