11tka Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how 11tka ("we", "us", "our") collects, uses, stores, and protects personal data that you provide when you register for, access, or use the 11tka online casino and sports betting platform ("Platform"). 11tka is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

By creating a 11tka account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your personal data as described herein. This Policy should be read alongside the 11tka Terms and Conditions, which are incorporated by reference. If you do not agree with this Policy, you should not use the Platform.

Information You Provide Directly

When you register for a 11tka account or interact with the Platform, we collect the following categories of personal data that you actively provide:

• Identity information: your full name, date of birth, and gender as provided during registration or KYC verification.
• Contact information: your mobile phone number and any email address provided during account setup or customer support interactions.
• Identity verification documents: copies of government-issued identification such as a National ID card, passport, or other documents submitted as part of our KYC process.
• Payment information: your bKash, Nagad, Rocket, or Upay mobile banking account number or reference, used to process deposits and withdrawals. 11tka does not store full mobile banking credentials — only the identifiers necessary to process your transactions.

Information Collected Automatically

When you access and use the 11tka Platform, certain technical and usage data is automatically recorded by our systems. This data helps us operate and improve the Platform and is not used to identify you individually unless combined with registration data:

• Device and browser information: device type, operating system, browser version, screen resolution, and mobile network operator (e.g., Grameenphone, Robi, Banglalink).
• Usage data: pages visited, games played, betting activity, session duration, click patterns, and navigation paths within the Platform.
• Technical data: IP address, approximate geographic location (at city level), time-zone setting, and connection type.

Information from Third-Party Providers

In order to verify your identity and prevent fraud, 11tka may receive confirmation data from identity verification service providers and from mobile banking providers (such as bKash or Nagad) to confirm that a payment has been successfully processed. This data is used solely for verification and transaction confirmation purposes and is not used for marketing or profiling.

11tka processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose beyond those listed below without obtaining your prior consent:

• Account creation and management: to register your account, verify your identity, maintain your profile, and process your login sessions securely.
• Payment processing: to handle deposits made via bKash, Nagad, Rocket, or Upay, and to process withdrawal requests to your verified mobile banking account.
• Regulatory compliance and fraud prevention: to fulfil our KYC obligations, conduct anti-money laundering checks, verify player age (21+ requirement), and detect or investigate suspicious account activity.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and communicate with you regarding your account or transactions.
• Platform improvement: to analyse aggregated and anonymised usage patterns, diagnose technical issues, test new features, and improve overall platform performance and user experience.
• Responsible gaming compliance: to monitor gaming activity in order to identify patterns that may indicate problem gambling behaviour, and to apply appropriate responsible gaming tools where necessary, including self-exclusion enforcement.

11tka processes your personal data only where a valid legal basis exists. The following legal bases apply to our data processing activities:

• Contractual necessity: processing required to fulfil our obligations to you under the Terms and Conditions, including account registration, payment processing, and customer support.
• Legal obligation: processing necessary to comply with applicable laws, including KYC requirements, age verification, anti-money laundering obligations, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and platform analytics where these interests are not overridden by your fundamental rights and freedoms.
• Consent: where we rely on your consent to send you optional communications such as promotional offers or platform updates. You may withdraw your consent at any time by contacting 11tka support.

11tka does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with carefully selected third parties only in the following circumstances:

• Game providers: licensed game providers such as Pragmatic Play, Evolution Gaming, PG Soft, and Spribe receive the minimum account data necessary to authenticate your game sessions and record game outcomes. These providers operate under their own data protection frameworks and are contractually bound to handle your data securely.
• Payment processors: mobile banking platforms (bKash, Nagad, Rocket, Upay) and any necessary intermediary payment processors receive only the transaction data required to complete your deposit or withdrawal. We do not transmit your full identity or account profile to payment processors beyond what is strictly necessary for the transaction.
• Identity verification services: third-party KYC and identity verification providers that assist us in confirming that players meet the 21+ age requirement and that the personal data provided during registration is accurate.
• Legal and regulatory authorities: competent authorities, regulators, law enforcement agencies, or courts where we are legally required or lawfully requested to disclose personal data. In such cases, we will disclose only the minimum data required and will notify the affected player where legally permitted to do so.

All third-party recipients of your personal data are required to handle that data in accordance with applicable data protection standards. 11tka does not permit third-party recipients to use your personal data for their own independent marketing, profiling, or commercial purposes.

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or Upay, the relevant mobile banking provider processes the transaction on their own platform in accordance with their own privacy policies and terms of service. 11tka receives only a transaction confirmation reference and the relevant amount. We do not have access to your mobile banking PIN, full account credentials, or transaction history beyond the specific transactions you conduct through 11tka.

We strongly recommend that you review the privacy policy of your chosen mobile banking provider before initiating transactions through the 11tka platform. 11tka is not responsible for the data handling practices of third-party mobile banking providers, which operate as independent data controllers for their own services.

11tka retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means: account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping obligations; KYC documents are retained for the same minimum period; usage and technical data that is not linked to an identified individual is generally retained for up to 24 months for platform analytics purposes.

When personal data is no longer required and no legal obligation requires its retention, 11tka will securely delete or anonymise that data so that it can no longer be attributed to an identified individual. You may request early deletion of your personal data by contacting 11tka support; however, we may be unable to fulfil such a request where retention is required by law or where the data is necessary for the resolution of an outstanding dispute or claim.

11tka implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, access controls that limit internal access to personal data on a need-to-know basis, secure server infrastructure with regular vulnerability assessments, and staff training on data protection responsibilities.

No method of data transmission over the internet or method of electronic storage is completely secure. While 11tka takes reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 11tka will notify affected players without undue delay and will take all necessary steps to contain the incident and mitigate any harm.

Subject to applicable law, you have the following rights in relation to the personal data that 11tka holds about you. To exercise any of these rights, please contact 11tka support using the email address provided at the end of this Policy:

• Right of access: you may request a copy of the personal data that 11tka holds about you, together with information about how that data is processed.
• Right of rectification: you may request correction of inaccurate or incomplete personal data held about you.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that apply.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

11tka will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised person.

11tka uses cookies and similar tracking technologies on the Platform to ensure functionality, remember your session preferences, and analyse how the Platform is used. Cookies are small text files stored on your device. We use the following categories of cookies: essential cookies that are necessary for the Platform to function correctly (these cannot be disabled); functional cookies that remember your preferences such as language selection; and analytics cookies that collect anonymised usage data to help us understand how players navigate the Platform and where improvements can be made.

You can control cookie settings through your mobile browser or device settings. Disabling essential cookies may affect the functionality of certain Platform features. 11tka does not use advertising or retargeting cookies, and does not share cookie data with third-party advertising networks.

The 11tka platform is strictly intended for adults aged 21 and above. 11tka does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 11tka platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

11tka reserves the right to update or revise this Privacy Policy at any time. Any material changes to this Policy will be communicated to registered players via the Platform or through the contact details held on their account. The updated Policy will take effect from the date it is published on this page. We encourage you to review this Policy periodically to stay informed about how 11tka protects your personal data. Your continued use of the Platform after any update constitutes acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 11tka handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe. All written communications regarding this Policy should be directed to the following address:

Email: [email protected]